We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zahrasbest.zb@gmail.com. Please note that returns will need to be sent to the following address: 3861 45th Ave NE, Seattle, WA 98105
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zahrasbest.zb@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 21 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 21 business days have passed since we’ve approved your return, please contact us at zahrasbest.zb@gmail.com.
Refund Policy
We Want You to Love Your Purchase!
If for any reason you’re not completely satisfied, we’re here to help with exchanges or refunds to your original payment method (excluding final sale items and gift cards).
Return Request: You have 30 days from the date you receive your order to submit a return request through our returns portal.
Condition: Items must be in their original condition—unused, unworn, undamaged, free from stains and odors, and in their original packaging with all tags attached. Please note that any alterations will make the item ineligible for return.
Return Shipping: Customers are responsible for all return shipping costs. Returns received after the 21-day window will be eligible for store credit only.
Return Processing: After your return arrives and passes inspection, we’ll process it within 4-5 business days.
Damaged Items: If you receive a damaged item, contact us within 5 days of delivery. Email your order number and photos of the damage to zahrasbest.zb@gmail.com, and we’ll assist you promptly.
Refunds:
Approved returns will be refunded to your original payment method. Please note that it may take a few business days for your bank or credit card company to process the refund.
Exchanges:
For quicker exchanges, we recommend placing a new order for the desired item and returning the original. Alternatively, you can request an exchange, and we’ll ship the new item after your return is processed.
Thank you for shopping with us and being part of the Zahra’s Best journey! We appreciate your support.
